Maciej Grodzicki

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2023-12-18 Wpływ automatyzacji na umiejętności i autonomię pracowników w centrach usług wspólnych w Polsce
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Sektor usług biznesowych w Europie Środkowo-Wschodniej dynamicznie rósł w ostatnich latach dzięki tendencjom do globalizacji i outsourcingi. Efektem tego było powstanie centrów usług wspólnych (SSC), które świadczą na rzecz centrali w większości rutynowe usługi, takie jak księgowość czy obsługa klienta. Przyszłość miejsc pracy w SSC zagrożona  jest jednak przez robotyzację i automatyzację. Otwarte pozostaje pytanie, ...
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