{"id":45255,"date":"2024-09-04T13:57:51","date_gmt":"2024-09-04T11:57:51","guid":{"rendered":"https:\/\/ibs.org.pl\/?post_type=news&p=45255"},"modified":"2024-09-09T15:39:06","modified_gmt":"2024-09-09T13:39:06","slug":"esa-2024-tension-trust-and-transformation","status":"publish","type":"news","link":"https:\/\/ibs.org.pl\/en\/news\/esa-2024-tension-trust-and-transformation\/","title":{"rendered":"ESA 2024 \u2013 Tension, Trust and Transformation"},"content":{"rendered":"\n
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During the ESA Conference, Zuzanna Kowalik presented her paper titled “Automation in Shared Services Centres: Implications for Skills and Autonomy”<\/a> co-authored with Piotr Lewandowski, Tomasz Geodecki, and Maciej Grodzicki. This research, conducted in collaboration with the Institute for Structural Research and other academic institutions, investigates the impact of automation technologies on Shared Service Centres (SSCs) in Poland.<\/p>\n\n\n\n

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The study\u2019s primary objective was to assess how automation\u2014through technologies such as Intelligent Process Automation, Robotic Process Automation, and Artificial Intelligence\u2014affects skills and worker autonomy within SSCs. It challenges the traditional deskilling hypothesis by examining whether automation leads to upskilling and increased worker autonomy. The research employed an explanatory case study approach, utilizing semi-structured interviews with employees, managers, and CEOs, alongside aggregated data from various SSCs in Poland.<\/p>\n<\/div>\n\n\n\n

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\"ESA<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n

Key findings from the study reveal that automation is increasingly driven by employee-led initiatives rather than top-down directives. This process not only fosters upskilling and enhances job satisfaction but also addresses labour shortages by maximizing the potential of existing workers. The research underscores that automation, while initially aimed at improving efficiency, also serves as a tool for empowering employees and fostering a collaborative relationship between technology and the workforce. The study highlights that technological change is shaped by ongoing negotiations and proactive engagement from both workers and management, rather than being an inevitable, uncontrollable force.<\/p>\n","protected":false},"featured_media":45252,"template":"","news_type":[308],"class_list":["post-45255","news","type-news","status-publish","has-post-thumbnail","hentry","news_type-conference"],"acf":[],"yoast_head":"\nESA 2024 \u2013 Tension, Trust and Transformation - IBS - Instytut Bada\u0144 Strukturalnych<\/title>\n<meta name=\"description\" content=\"A coverage from the Esa Conference at which Zuzanna Kowalik presented the results of IBS research in the Untangled project.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ibs.org.pl\/en\/news\/esa-2024-tension-trust-and-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ESA 2024 \u2013 Tension, Trust and Transformation - IBS - Instytut Bada\u0144 Strukturalnych\" \/>\n<meta property=\"og:description\" content=\"A coverage from the Esa Conference at which Zuzanna Kowalik presented the results of IBS research in the Untangled project.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ibs.org.pl\/en\/news\/esa-2024-tension-trust-and-transformation\/\" \/>\n<meta property=\"og:site_name\" content=\"IBS - Instytut Bada\u0144 Strukturalnych\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-09T13:39:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ibs.org.pl\/wp-content\/uploads\/2024\/09\/IMG_8149-scaled.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/news\\\/esa-2024-tension-trust-and-transformation\\\/\",\"url\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/news\\\/esa-2024-tension-trust-and-transformation\\\/\",\"name\":\"ESA 2024 \u2013 Tension, Trust and Transformation - IBS - Instytut Bada\u0144 Strukturalnych\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/news\\\/esa-2024-tension-trust-and-transformation\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/news\\\/esa-2024-tension-trust-and-transformation\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ibs.org.pl\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/IMG_8149-scaled.jpeg\",\"datePublished\":\"2024-09-04T11:57:51+00:00\",\"dateModified\":\"2024-09-09T13:39:06+00:00\",\"description\":\"A coverage from the Esa Conference at which Zuzanna Kowalik presented the results of IBS research in the Untangled project.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/news\\\/esa-2024-tension-trust-and-transformation\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ibs.org.pl\\\/en\\\/news\\\/esa-2024-tension-trust-and-transformation\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/news\\\/esa-2024-tension-trust-and-transformation\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ibs.org.pl\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/IMG_8149-scaled.jpeg\",\"contentUrl\":\"https:\\\/\\\/ibs.org.pl\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/IMG_8149-scaled.jpeg\",\"width\":1920,\"height\":2560},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/news\\\/esa-2024-tension-trust-and-transformation\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ESA 2024 \u2013 Tension, Trust and Transformation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/ibs.org.pl\\\/en\\\/\",\"name\":\"IBS - Instytut Bada\u0144 Strukturalnych\",\"description\":\"Jeste\u015bmy niezale\u017cn\u0105 fundacj\u0105 naukow\u0105. 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